To assist guests' decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation, Princess Cruises is temporarily making some changes to our cancellation policy for cruises and cruisetours departing between March 6 and May 31, 2020, and final payment terms for cruises and cruisetours sailing in June 2020.
The details vary by departure date. The following applies to new and existing bookings on cruises and cruisetours in all markets globally.
| Date of Departure* | Benefit |
|---|---|
| March 6 – 8, 2020 | Cancel up to sailing date to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees |
| March 9, 2020 - April 3, 2020 | Cancel up to 72 hours before sailing to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees |
| April 4, 2020 - May 31, 2020 | Cancel by March 31 and automatically receive a Future Cruise Credit for 100% of cancellation fees |
*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes charter cruises.
For guests that have already cancelled a March 6-May 31, 2020 cruise or cruisetour on or after January 20, 2020, they will automatically receive Future Cruise Credit (FCC) for 100% of cancellation fees; no need to call Princess.
Future Cruise Credits (FCC) are non-refundable and non-transferrable. They may be applied to any new or existing booking not yet paid in full on a Princess cruise or cruisetour departing on or before December 31, 2021. The FCC does not have to be used on the same product that was cancelled.
Future Cruise Credits will automatically be applied to each guest’s Captain's Circle℠ account after they have cancelled. FCCs will not be available instantly and may take up to 10 business days to be processed; no need to call to Princess before this time.
Guests who choose to keep their booking on cruises or cruisetours as currently scheduled for departures between March 6, 2020 and May 31, 2020 will automatically receive the following Onboard Credit amounts:
The currency of the Onboard Credit is dependent on the Onboard currency of your cruise.
Guests will automatically receive their onboard credit amount on their folio, which may take up to several days after the ship has embarked.
Additionally, we are amending Final Payment on cruises and cruisetours sailing June 1 through June 30, 2020.
| Date of Departure* | Benefit |
|---|---|
| June 1, 2020 - June 30, 2020 | Final Payment moves to 60 days prior to sailing |
*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes charter cruises.
To ensure we cover guests who already made final payment, the revised final payment date means no cancellation fees will be assessed until 60 days prior to sailing.
To review our complete Cancellation Policy for all departures, please refer to the Passage Contract.
For our guests booked on Crown Princess Mediterranean itineraries in Summer 2020, we are finalizing some itinerary changes and a special offer that we will be sharing early next week.
NEW CANCELLATION POLICY for cruises with sailing dates prior to 31/08/2020
Applies to cancellations made from 1/02/2020
Valid for existing and new bookings.
To cancellations made 3 days prior to sailing date, cancellation charges currently established will apply, but will have the benefit of using the same amount as a discount for Future Cruise reservations.
This amount can be used for new bookings made before 31/12/21, for cruises with sailing dates up to 31/03/2022
This amount is non refundable and can be used in more bookings.
NEW CANCELLATION POLICY for cruises with sailing date from 01/09/2020.
Valid for existing and new bookings.
To cancellations made before the final payment, cancellation charges currently established will apply, but will also have the benefit to use the same amount as a discount for Future Cruise reservations.
ADDITIONAL BENEFITS for cruises with sailing dates before 31/08/2020
Valid for reservations made before 11/03/2020
On board credit according estandar conditions
Cunard | |
Duration | OBC per cabin |
1 – 3 Nights | $150.00 |
4 – 7 Nights | $300.00 |
8 – 14 Nights | $600.00 |
15 + Nights | $900.00 |
In case of cruise cancellation, the OBC will not be refundable or transferible